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Hiver

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Hiver

AI-powered helpdesk built for Google Workspace

4.1/5Editor's ScoreHow we scoreOur editorial team evaluates each tool based on real user feedback from Reddit, Trustpilot, G2, and Product Hunt, combined with our assessment of feature quality, value for money, and performance vs. competitors.
Paid — $19/user/moUpdated Feb 15, 2026

What is Hiver?

Hiver is a customer support platform built natively for Google Workspace. It transforms Gmail into a shared helpdesk with AI features including automatic email categorization, sentiment detection, suggested reply templates, and smart assignment. Harvey, Hiver's AI assistant, summarizes long email threads, drafts responses, and detects customer sentiment to prioritize urgent issues. Support teams can manage shared inboxes, live chat, and knowledge bases without leaving Gmail. It's ideal for teams already using Google Workspace.

Key Features

Gmail-native helpdesk
AI email categorization
Sentiment detection
Harvey AI assistant
Shared inboxes
Live chat
Knowledge base
Analytics & SLAs

✓ Pros

  • Works directly in Gmail
  • Easy adoption for Google teams
  • Harvey AI is helpful
  • Clean interface

✗ Cons

  • Gmail/Google only
  • Limited customization
  • Gets expensive with agents

Frequently Asked Questions

How much does Hiver cost?

Hiver uses a paid pricing model starting from $19/user/mo.

Is Hiver worth it?

Hiver has an Editor's Score of 4.1/5 on ToolPilot. Key strengths include works directly in gmail. However, gmail/google only.

What are the best alternatives to Hiver?

Top alternatives include Intercom Fin, Zendesk AI, Tidio, Ada. Compare them for detailed feature and pricing breakdowns.

Starting from

$19/user/mo

Paid

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Quick Info

Category
Customer Support
Pricing Model
Paid
Starting Price
$19/user/mo
Editor's Score
4.1/5
Added
2026-02-13

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