Zendesk AI
AI-powered customer service for enterprise support teams
What is Zendesk AI?
Zendesk has embedded AI throughout its customer service suite to help support teams work faster and smarter. AI agents handle routine inquiries automatically, while intelligent triage routes complex tickets to the right agent based on intent, sentiment, and language. Generative AI helps agents draft responses, summarize long threads, and adjust tone. Predictive analytics forecast ticket volume and identify emerging issues before they escalate. For enterprise support teams, it's the most battle-tested AI customer service solution.
Key Features
✓ Pros
- Enterprise-grade reliability
- Excellent intelligent routing
- Works across all channels
- Strong analytics
✗ Cons
- Expensive per-agent pricing
- Complex setup for full AI features
- AI responses need tuning initially
Starting from
$55/agent/mo
Paid
* Affiliate link — we may earn a commission
Quick Info
- Category
- Customer Support
- Pricing Model
- Paid
- Starting Price
- $55/agent/mo
- Editor's Score
- 4.1/5
- Added
- 2025-03-15
⚖️ Compare Zendesk AI
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