Intercom Fin
Editor's ChoiceAI customer service agent that resolves issues autonomously
What is Intercom Fin?
Intercom Fin is an AI-first customer service agent built on top of Intercom's platform. Unlike basic chatbots, Fin understands complex questions, holds natural conversations, and provides accurate answers by pulling from your knowledge base, help articles, and past support conversations. It seamlessly escalates to human agents when needed, providing full context. Fin can handle multiple languages, follow up on issues, and even take actions like updating account information. Companies using Fin report 50%+ automated resolution rates.
Key Features
✓ Pros
- Genuinely resolves complex questions
- Great knowledge base understanding
- Seamless human handoff
- Per-resolution pricing is fair
✗ Cons
- Requires Intercom platform
- Per-resolution costs can add up
- Initial setup takes time
Starting from
$0.99/resolution
Paid
* Affiliate link — we may earn a commission
Quick Info
- Category
- Customer Support
- Pricing Model
- Paid
- Starting Price
- $0.99/resolution
- Editor's Score
- 4.3/5
- Added
- 2025-02-28
⚖️ Compare Intercom Fin
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