Freshdesk Freddy AI
AI-powered customer support within the Freshdesk ecosystem
What is Freshdesk Freddy AI?
Freddy AI brings intelligent automation to Freshdesk, one of the most popular customer support platforms for SMBs and mid-market companies. It automatically categorizes and routes tickets to the right agent, suggests response drafts based on past resolutions, summarizes long conversation threads, and powers customer-facing chatbots that deflect common queries. Freddy can also predict ticket fields, detect sentiment, and identify trending issues. For Freshdesk users, it's the most seamless way to add AI to existing support workflows without switching platforms.
Key Features
✓ Pros
- Seamless Freshdesk integration
- Affordable for SMBs
- Good auto-routing accuracy
- Easy bot builder
✗ Cons
- Best AI needs higher plans
- Bot customization is limited
- Less advanced than Intercom Fin
Starting from
$29/agent/mo
Paid
* Affiliate link — we may earn a commission
Quick Info
- Category
- Customer Support
- Pricing Model
- Paid
- Starting Price
- $29/agent/mo
- Editor's Score
- 4/5
- Added
- 2025-04-08
⚖️ Compare Freshdesk Freddy AI
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