Gladly

What is Gladly?

Gladly is a radically different customer service platform that organizes support around people instead of tickets, giving agents a single lifelong conversation thread per customer across every channel. Its AI capabilities include a self-service engine that handles routine inquiries autonomously, real-time agent assist that suggests responses and surfaces relevant information, and intelligent routing that matches customers to the best-qualified agent. The people-centered approach means that when a customer reaches out via chat, then follows up by phone, then emails a week later, every interaction appears in one unified timeline with full context. Gladly is particularly popular with consumer brands like Crate & Barrel, Ralph Lauren, and Warby Parker that prioritize white-glove customer experiences.

Key Features

Frequently Asked Questions