Yuma AI
AI customer support agent for e-commerce
What is Yuma AI?
Yuma AI is an autonomous AI agent built specifically for e-commerce customer support. It integrates with Shopify, Zendesk, Gorgias, and other platforms to automatically handle customer inquiries — order tracking, returns, refunds, product questions, and more. Yuma learns your brand voice, policies, and product catalog to provide accurate, on-brand responses. It can autonomously resolve 40-60% of tickets while seamlessly escalating complex issues to human agents. E-commerce brands see dramatic reductions in response time and support costs.
Key Features
✓ Pros
- Built for e-commerce specifically
- Handles common tickets well
- Good Shopify integration
- Reduces support volume
✗ Cons
- E-commerce focused only
- Requires training period
- Complex issues still need humans
Quick Info
- Category
- Customer Support
- Pricing Model
- Paid
- Starting Price
- $99/mo
- Editor's Score
- 4.1/5
- Added
- 2026-02-13
⚖️ Compare Yuma AI
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