LivePerson
Enterprise conversational AI for customer engagement at scale
What is LivePerson?
LivePerson is an enterprise-grade conversational AI platform powering customer interactions for major brands like T-Mobile, HSBC, and Virgin Media. Its Conversational Cloud handles customer conversations across SMS, WhatsApp, Apple Messages, web chat, and social media with AI-powered automation. The platform's Intent Manager identifies customer intent in real-time, routes to the right bot or agent, and continuously learns from interactions. With a track record of handling billions of conversations, it's built for enterprises that need AI customer engagement at massive scale.
Key Features
✓ Pros
- Proven at massive scale
- Excellent multi-channel support
- Strong intent recognition
- Enterprise-grade security
✗ Cons
- Enterprise pricing only
- Complex implementation
- Requires dedicated team to manage
Starting from
Custom pricing
Enterprise
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Quick Info
- Category
- Customer Support
- Pricing Model
- Enterprise
- Starting Price
- Custom pricing
- Editor's Score
- 3.8/5
- Added
- 2025-05-18
⚖️ Compare LivePerson
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