Kayako
AI-powered helpdesk with unified customer conversation tracking
What is Kayako?
Kayako provides a unified customer service platform that brings together email, live chat, social media, and self-service into one view. Its AI features include automatic ticket categorization, sentiment detection, suggested responses for agents, and predictive customer satisfaction scoring. The standout feature is its 'customer journey' view that shows every interaction a customer has had across all channels, giving agents complete context before they respond.
Key Features
✓ Pros
- Excellent customer journey view
- Good multi-channel unification
- AI suggestions save time
- Clean interface
✗ Cons
- Can be pricey per agent
- Setup takes time
- Reporting could be more robust
Quick Info
- Category
- Customer Support
- Pricing Model
- Paid
- Starting Price
- $30/agent/mo
- Editor's Score
- 4/5
- Added
- 2026-02-13
⚖️ Compare Kayako
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