Kayako

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Kayako

AI-powered helpdesk with unified customer conversation tracking

4/5Editor's ScoreHow we scoreOur editorial team evaluates each tool based on real user feedback from Reddit, Trustpilot, G2, and Product Hunt, combined with our assessment of feature quality, value for money, and performance vs. competitors.

Paid — $30/agent/moUpdated Feb 15, 2026

What is Kayako?

Kayako provides a unified customer service platform that brings together email, live chat, social media, and self-service into one view. Its AI features include automatic ticket categorization, sentiment detection, suggested responses for agents, and predictive customer satisfaction scoring. The standout feature is its 'customer journey' view that shows every interaction a customer has had across all channels, giving agents complete context before they respond.

Key Features

Unified conversation view

AI ticket categorization

Sentiment detection

Suggested responses

Customer journey tracking

Multi-channel support

Self-service portal

SLA management

✓ Pros

Excellent customer journey view
Good multi-channel unification
AI suggestions save time
Clean interface

✗ Cons

Can be pricey per agent
Setup takes time
Reporting could be more robust

Frequently Asked Questions

How much does Kayako cost?

Kayako uses a paid pricing model starting from $30/agent/mo.

Is Kayako worth it?

Kayako has an Editor's Score of 4/5 on ToolPilot. Key strengths include excellent customer journey view. However, can be pricey per agent.

What are the best alternatives to Kayako?

Top alternatives include Intercom Fin, Zendesk AI, Tidio, Ada. Compare them for detailed feature and pricing breakdowns.

Starting from

$30/agent/mo

Paid

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Quick Info

Category: Customer Support
Pricing Model: Paid
Starting Price: $30/agent/mo
Editor's Score: 4/5
Added: 2026-02-13

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