Forethought
AI for customer support that predicts, prioritizes, and resolves tickets
What is Forethought?
Forethought applies AI to the entire customer support lifecycle. Its Solve product automatically resolves common tickets. Triage categorizes and routes complex issues to the right team. Assist provides agents with real-time answer suggestions from your knowledge base. And Discover identifies trends and gaps in your support coverage. Used by companies like Instacart and Marriott, it integrates with Zendesk, Salesforce, and other major helpdesk platforms.
Key Features
✓ Pros
- Comprehensive support AI suite
- Great agent assist features
- Strong enterprise integrations
- Actionable analytics
✗ Cons
- Enterprise-only pricing
- Requires good knowledge base
- Setup takes time
Starting from
Custom pricing
Enterprise
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Quick Info
- Category
- Customer Support
- Pricing Model
- Enterprise
- Starting Price
- Custom pricing
- Editor's Score
- 4.1/5
- Added
- 2026-02-08
⚖️ Compare Forethought
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